FAQ

Orders

How can I track my order?
Once your order has been despatch we will email you tracking and link to track your order .
When should I expect to receive my order?
Depending on your address generally within 3 to 10 working days
How can I cancel my order?
Order within 12hrs can be cancelled freely Please click here for more info
Can I delay my order from shipping?
Yes you just let us when would you like to receive it and we despatch your rug around that time
I didn't receive my full order. Where is the rest of my purchase?
To ensure you receive your items as quickly as possibly you may not receive everything within your order at the same time. If your order shipped in separate shipments you will receive tracking information for each shipment.

Please visit our order tracking page with your email address and order number to get the most up to date information about your order.
Shipping
Where does Aladdin Rugs AU ship?
Aladdin Rugs AU ships within the Australia
Do you ship to P.O. boxes?
Unfortunately, our shipping couriers do not deliver to PO Boxes. We apologize for any inconvenience this may cause.
Do you ship Internationally?
Unfortunately at this time we only ship internationally to Canada. We apologize for any inconvenience this may cause!
Do I have to pay for shipping?
At Aladdin Rugs AU, shipping is always FREE